FAQ


Tracking

How do I track my order?

  • Nornally withing 24-48 hours after you've placed your order you'll receive via email a unique tracking number and how to use it to track your order   

When will I be able to use my tracking number?

  • You should see tracking events within 2-5 days after you've received the tracking number/ID.  

How much does shipping cost?

  • It varies depending on the product and where it's sourced. We often also take on the cost of shipping so its free in some cases. But we'll inform you of any applicable shipping costs before you checkout. We often offer fee shipping over a certain amount.

Returns 

Whats your return policy?

  • Our number one priority is your satisfaction. If for whatever reason you're not satisfied with your product within 7 days after receiving the product you can send it back and we'll refund you 100% in total. 

Do I need to pay to ship the product back?

  • Yes please send your product to the return address specfied in your order

What if the product is damaged?

  • Within 3 days of delivery please send a clear picture of the damaged product we'll offer you a full refund